Most items sold on Nokke may be returned for a refund within 30 days upon receiving your order.

1. Return & Exchange Requirements for Return-Eligible Items

• All items must be in the same condition that you received it, unworn or unused, with tags, and in their original packaging.
  
• When returning or exchanging items, customers must use a shipping method providing tracking information.

2. Non-returnable items:

Damage/Lost caused by customers is non-refundable.

3. General Return Process

• Return Method: By Mail
  
• Initiate a return: Please email us at contact@nokke.co.uk with photos and/or videos of the items and let us know your order number.
  
• Ship the item back: Our support team will promptly evaluate your order and provide you with the correct return address and detailed instructions to ensure your return is processed smoothly and safely.

4. Return Charge

If the return is due to our problems ( such as incorrect products, or quality problems with products ), we will provide a full refund, including the return shipping fee, for you.

5. Our Terms of Service

This website is operated by Nokke. Throughout the site, the terms "we", "us", and "our" refer to Nokke. Nokke offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

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6. Company Information

Email: contact@nokke.co.uk

TEL: +44 7538 229428

Company Name: NEUTRALDECOR LIMITED

Company Address: UNIT 82A JAMES CARTER ROAD MILDENHALL BURY ST. EDMUNDS ENGLAND IP28 7DE

Note: This address does not accept returns. For returns, please contact our customer service team for assistance.

7. Contact Us

Do you have any further questions regarding your return? Contact our customer service team by email: contact@nokke.co.uk